Call: 07974 872772
Privacy Policy
"Clear practices, clear privacy, clear H2o."
1. Introduction
Clear H2o Window Cleaning Limited is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you engage with our commercial cleaning services, including high-rise reach & wash window cleaning, façade cleaning, fascia & soffits, gutter clearance, low-level pressure washing, DOFF steam cleaning, and soft washing.
2. Information We Collect
We may collect and process the following data:
-
Contact details (name, phone number, email address)
-
Business information (company name, site address)
-
Service details and job specifications
-
Payment and billing information
-
Communications between you and our team
3. How We Use Your Information
We use your information to:
-
Provide and manage our cleaning services
-
Prepare quotes and invoices
-
Communicate regarding bookings, updates, and support
-
Improve our services and customer experience
-
Comply with legal and regulatory obligations
4. Data Sharing
We do not sell or rent your data. We may share your information with:
-
Trusted contractors or staff involved in delivering services
-
Payment processors for secure transactions
-
Legal or regulatory authorities if required by law
5. Data Security
We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.
6. Data Retention
We retain your information only as long as necessary to provide services, meet legal obligations, and resolve disputes.
7. Your Rights
You have the right to:
-
Access the personal data we hold about you
-
Request correction of inaccurate information
-
Request deletion of your data where applicable
-
Object to or restrict certain processing
-
Lodge a complaint with a data protection authority
8. Cookies and Website Use
If you visit our website, we may use cookies to enhance your browsing experience and analyse website traffic.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.
10. Contact Us
If you have any questions about this Privacy Policy or your data, please contact:
Clear H2o Window Cleaning Limited
Registered Office: 65 Sinclair Drive, Basingstoke, Hampshire
Email: clear.h2o@live.co.uk
11. UK GDPR Compliance
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This means:
-
We only collect data that is necessary for legitimate business purposes
-
We ensure data is accurate and kept up to date
-
We store data securely and limit access to authorised personnel only
-
We retain data only for as long as necessary
-
We implement appropriate technical and organisational safeguards
Our lawful bases for processing may include:
-
Contractual necessity (to provide our services)
-
Legal obligations
-
Legitimate interests (to operate and improve our business)
12. Cookie Policy
Our website may use cookies to improve user experience and analyse website performance.
What are cookies?
Cookies are small text files stored on your device when you visit a website.
How we use cookies:
-
To ensure the website functions properly
-
To analyse website traffic and usage
-
To improve website performance and user experience
Managing cookies:
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.
"We use cookies to enhance your experience. By continuing to use our site, you consent to our cookie policy”.
Effective: 1st March 2026